Return

Cancellation

Before the merchandise is shipped or manufactured, we accept order cancellations. If you cancel your order before that time, you will receive a full refund. However, if the merchandise has already been dispatched, we are unable to cancel the order.

Return and exchange fees

  • We will charge you a 25% restocking service fee from the amount of your payment if you want a return and refund. The restocking charge and product value impairment are the main causes of the fee.
  • The original delivery charge will be subtracted from the refund for the free shipping order. You are responsible for paying the return shipping price.

Returns not subject to restocking fee:

  • Arrived damaged

If your product is damaged during transit, you must provide us with images of the damaged product within 24 hours upon receipt.

  • Missing parts

Although it is uncommon, if there are parts of a product missing, upon notice from you, we can either send you replacement parts, replace the item or partially reimburse subject to a case by case basis.

  • Wrong item sent

Our customer care representatives and shipping department are in frequent contact to ensure that the products we supply to you are exactly what you purchased. If, upon inspection, you realize that the product you obtained from us differs significantly from the one you ordered, please notify customer support as soon as possible, but no later than 5 business days after receiving your order. If you contact us within this time limit, we will arrange for the proper model to be shipped to you at no additional cost or issue a complete refund, at your option.

  • Doesn’t work or defective

When you receive a product that does not work, you can contact our customer service to report the issue and to receive technical assistance or a solution once you receive the merchandise. Under certain circumstances, we will compensate you if you can repair it yourself or at a local retailer.

Returns Subject to a Restocking Fee:

  • Due to our products being heavy, the processing delivery time can take longer than regularly shipped items.  If you change your mind after the item is shipped, it will be subject to a restocking fee. 
  • If the package is shipped out or the package is rejected, it will be subject to  a restocking fee.
  • For products marked  “out of stock” some compensation can be provided, such as rewarding you with a discount coupon code or a partial refund.
  • If you have already received the item but changed your mind and don’t want it anymore, it will be subject to a restocking fee.
  • If you order an item by mistake, it will be subject to a restocking fee.
  • If your return is not applicable to a restocking fee as outlined above and upon our receipt back of this product it is showing signs of use or wear and tear, it will be subject to a restocking fee.
  • If you return the product to a wrong address (please confirm the return address with us before returning)  it will be subject to a restocking fee. The return address is different from the shipping address.
  • If you choose the return method for cash on delivery,  it will be subject to a restocking fee.
  • If parts and accessories are missing from the item and it is returned without original packaging, it will be subject to a restocking fee.

Lost Orders:

  • We will submit claims to the express company on all orders that are not received. And we need our customers to provide a Claim ID. We will not process a refund until there is any solution received from the express company.

Return and exchange time：

You can complete the return or replacement of the merchandise within 7 business days of receipt. We will not accept returns or exchanges after 7 business days. Please contact us within 7 business days if you have any questions.

Refund

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We’ll also let you know whether your refund was approved or denied within 3-6 business days. Your refund will be processed, and a credit will automatically be made to your credit card or original mode of payment within 72 hours if you are authorized.

If you haven’t received the refund or the incorrect amount. Please follow the steps below:

To calculate the correct refund amount, take into consideration any discounts that were applied to your order while reviewing your refund amount.

If you use our method of return, a small fee will be withheld from your refund to cover the cost of postage.

Note: Please contact our Customer service to get the return address according to email.